Welcome to the Ripple Community! 👋
We're excited you have joined the incredible green energy movement. As a Ripple member, you're part of a huge collective of thousands of people all working together to make a real difference.
The Ripple Community is a friendly space for everyone to chat about Ripple managed projects and green energy. We want it to be a positive and supportive place for all, so here are a few tips to help us achieve this.
Please take a few minutes to familiarise yourself with the Ripple Community Guidelines and Rules below.
To view all available "spaces" click the "spaces" icon on the top left. To be able to comment or post in a particular "space" you need to 'Join' that "space". If you would like to receive notifications of activity in that "space" click the bell icon.
Need some help? If you have any questions please contact our support team by emailing support@rippleenergy.com anytime, or by messaging us using the live chat on our website during normal office hours.
Building a Great Online Space Together
Ripple Community Guidelines
Be kind and welcoming
This is your community, so let's make it a friendly place. We love new members joining the Ripple Community but know it can sometimes feel daunting to join in with conversations for the first time. Feel free to say hi, like posts you enjoy, and share your own thoughts. Be welcoming to new and old members alike.Connect with like-minded members
Explore the different “spaces” (click the icon on the top left) to find groups that interest you. Join a space, comment on posts, and share your knowledge. If there's a space you find helpful, click the bell icon to get notified about new activity.Keep posts relevant
Before you post, make sure you're in the right space to reach the right people. For example, head to the Kirk Hill space if you have a question about Kirk Hill. Quite often, someone has asked a similar question in the past, so check previous posts before you post, just in case. Try to comment on an existing thread instead of starting a new one. This helps keep things organised for everyone. Team Ripple may move your post to a better space or remove duplicate posts.
Got a Personal Question? Ask Us Directly
If you have a question that's specific to your account (like payments, your savings or billing), reach out to us directly instead of posting in the community. Don't share any personal information in the community either, for security reasons. You can email us at support@rippleenergy.com or chat with our team during office hours using the chat box on our website.See something, say something ️
If you see someone breaking the Ripple Community Rules, you can report the comment (click the three dots and then "report reply") or contact us directly at support@rippleenergy.com. All reports are confidential. We monitor all posts but please flag anything that you think we need to be aware of.
Ripple Community Rules
We know this might sound a little serious, but these rules are important to keep your Ripple Community a safe and inclusive space for everyone. Remember, the co-op rules, customer agreements, and terms and conditions also apply - you can find these in your Ripple account in the documents folder.
Here are the key things to keep in mind:
Be kind and respectful, always. Treat everyone with kindness, including other members, Ripple, the co-op, and anyone else mentioned. Avoid using aggressive language or tones. We're all human, and we all deserve respect.
No libellous or defamatory comments. Let's keep things civil. Avoid comments that could be considered offensive or defamatory. Any post or comment that has the potential to be prejudicial to Ripple Energy Limited, any individual, the co-ops, or third parties will be treated very seriously.
Avoid repetitive posts. Check if someone has already asked your question or made a similar point before posting. We want to keep the community easy to navigate for everyone. Repetitive posts that have already been acknowledged by Team Ripple may be removed.
No self-promotion or spam. Self-promotion, spam, and irrelevant links are not allowed. If you're sharing something, explain why it's relevant to Ripple members. Referral codes can only be shared if someone asks you directly, and you should send them in a private message. Public spaces are not for sharing codes.
No Bullying or Hate Speech. We hope this goes without saying but bullying and hateful comments will not be tolerated. This includes anything that puts someone down based on race, religion, politics, culture, sexual orientation, gender, or identity. Members who engage in this behaviour, or encourage it, will be removed.
Stay within the law. Sharing copyrighted material, unauthorised downloads, and pirated software are all prohibited. Don't suggest or talk about ways to break the law.
Keep it clean. Inappropriate language, gore, and content above PG-13 are not allowed.
Be Honest. We want the Ripple Community to be a place for accurate information. Please only share honest news and authentic content.
Don’t dominate. Whilst we love members being engaged, the Community should not be dominated by a few individuals. This can make other members feel it is not the place for them.
Consequences for Breaking the Rules
So that we can keep the Ripple Community a welcoming and inclusive space for all, it is moderated by Team Ripple. We will occasionally need to take action if we feel a comment or post does not meet the Ripple Community Rules.
Moderation is carried out at our sole discretion, we will use our judgement and will try to be fair.
First offence: Your comment or post will be hidden and we will be in touch with a warning to let you know that your contribution does not meet the Ripple Community Rules.
Second offence: Multiple instances of rule breaking could see you put on manual moderation. This means we'll have to approve your posts before they show up. This might take a few days, especially on weekends and bank holidays.
Third offence: If we feel your posts or comments continue to break the Ripple Community Rules, even if you are already being manually moderated, we will remove you from the Ripple Community, either temporarily or permanently.
Serious and continued offences, including a serious first time offence: If we feel your violation is serious enough, we will immediately remove you from the Ripple Community, and we may block you from Ripple social media accounts.
We'll try to be fair and consistent, but we also need to keep the Ripple Community safe for everyone.
Effective from 29th October 2024*
*We may modify these terms from time to time. If we make material changes, we will provide you with notice so that you have the opportunity to review the changes before they become effective. If you object to any changes, you may withdraw from the Ripple Community. Your continued use of the Ripple Community after we publish a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.