Edit: I would just gently point out that my post, which was about transparency and openness, appears to have been moved out to somewhere other members won't see it.
Hi Team Ripple,
This issue has been raised/commented by a few people, but I haven't seen it answered directly...
On March 28th Ripple wrote to Kirk Hill Members to say (if they were with Your Coop Energy or Octopus) that they'd only have to put up with 3.2p per kWh for 6 months, and that a new rate would then be "fixed for a full 12 months in the autumn".
We were all therefore expecting the current rate to end at the end of November. However, this appears to have been quietly changed to January 2025, without members being informed. Unless I've missed a communication somewhere?
I can understand how pushing things back by a month might make things tidier (with E.ON Next having signed up a month later) but this news does need to be communicated and explained to members.
If it is the signing of E.ON Next that has pushed this back, then this will be particularly frustrating (given those guys are also being paid 50% more than the rest of us).
Please don't get me wrong, I love everything you guys aim to do, I just feel the communication could be a bit more transparent at times.
I think there's sometimes a tendency for Ripple (in all good faith, I'm sure) to put in an optimistic timeframe, hope that you'll hit it with a fair wind, but then things slip and members are disappointed (the first bill credits is a recent example of that). Far better to "under promise and over deliver", as they say.
Comms around timings and money are perhaps more sensitive than you'd expect.
There are certainly some members for whom none of this matters. A month here and there, a lower rate etc. is all fine. They did it for the planet, and/or they're slightly better off and are less worried about when (or maybe even if) they'll get their investment back. That's great, good for them.
For the rest of us though, we did this to save money on our energy bills, and so a poor savings rate, that goes on for longer than we were told, or payments being delayed, all give us a bit of a wobble that we maybe made the wrong decision by investing our family's money.
Anyway, I'm sorry for the long post, please know it is all meant constructively, I just feel a bit frustrated when things change and I'm not informed.
Some clarity on whether the 3.2p rate has been extended or not (and why) would be appreciated.
Thanks a lot,
Andy